Terms and Conditions
Order Confirmation/Delivery Timelines
Orders are delivered across all the locations in INDIA, except Andaman and Nicobar Islands, Tripura & Lakshadweep.
- Orders booked through our website or at our Business Partners will be served through Videocon team - India.
- Orders will be delivered within 15-21 working days from the date of order confirmation/Payment confirmation.
- Delivery timelines are subjected to change in case delivery address is far from the Branch location or it lies in upcountry area.
- Any deviation from the defined delivery timelines shall be posted to the customers through Emails/SMS/Calls.
- Users are requested to call at our customer care on “0124-6545696/6524056 or (Prefix with State STD code) 39404040” for any help related to Installation/demo of the product once the product is delivered.
- Free installation will be given only at the delivery location.
Cancellation of Order before Dispatch/after Dispatch
The Company hereby informs User that User's receipt of an electronic or other form of order confirmation does not signify the Company's acceptance of User's order, nor does it constitute confirmation of the Company's offer to sell. The Company reserves the right at any time after receipt of User's order to accept or decline User's order for any reason. The Company further reserves the right any time after receipt of User's order, after prior notice to User, to supply less than the quantity User ordered of any item. User's order will be deemed accepted by the Company upon shipment of products or performance of services that User has ordered as indicated by the Company's servers. Title to goods and all risk of loss passes to User upon delivery to the common carrier. The Company may require additional verifications or information before accepting any order.
- User shall be entitled to cancel an order of any Product, booked on the Website or at our stores, by placing a "Cancel Order" request, by logging a call with Customer Care Centre on “800800800” (Dubai)within 48 Hrs of receipt of order booking.
- Cancel order will not be eligible once the product is handed over to courier for the delivery.
Return Policy for Products after Delivery (Only in case of defective, damage and dead on arrival)
- Any Product purchased from the Website can be returned to the Company only if the Product supplied by the Company is damaged/defective or dead on arrival.
- User is requested to call on our customer care “00971-800800800/0124-6545696/6524056 or (Prefix with STD code) 39404040” for any help related to Installation/demo of the product once delivery is made to him.
- The User shall ensure that he/she does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner.
- Users are requested to put remarks on the receipt of delivery if they observe any dent/marks/damages over the box of the product.
- In the event if User, on removing the packaging of the Product, finds the Product is damaged and/or defective/not working, User shall immediately intimate the Company’s Customer Care Centre about such damage and/or defect and/ or difference and the Company shall arrange for the replacement of the Product or refund of price of the Product along with shipping charges, if any, collected by the Company in the unlikely event of the Company being unable to replace the damaged and/or defective Product.
- Users are requested to intimate us at our customer care “0124-6545696/6524056” within 3 days from the delivery if user finds the Product is damaged and/or defective/dead on arrival before the successful installation of the product.
- In case of Cancellation (Return / Replacement) of order after delivery of the Product to User, the Company will arrange pick up of the Product to be returned. User will assist and cooperate fully to return the Product with its manuals, booklets, warranty card, accessories, freebies and packing materials or any other thing which were delivered to User along with the Product being returned. At the time of pickup, the User will be provided with acknowledgement of pick up by the Company Logistics Partner.
- Users are requested to ensure that product is in proper condition with original packaging intact for all the returns/replacements opted by the user.
- In case User decides to get replacement of the Product due to certain defect in the Product as provided above, then the Company will arrange pick up of the Product to be exchanged/ replaced. However, User shall agree to assist and cooperate to return the Product with all its accessories, freebies, original packing materials and such declaration duly signed by User as may be suggested by Customer Service Centre while registering call for return/replacement.
- In case of any defect arising after delivery of the Product or after demo/installation of the Product as the case may be, such defects will be serviced by the respective manufacturer/brand in accordance with respective manufacturer's warranty terms.
- Replacement process will take 15-21 working days* from the date of replacement order confirmation.
*Any further deviation in above timelines will be informed to customer through SMS/Email/Calls.
Terms of Warranty/Repairs
- Products purchased through mybhst.com & from our stores are covered under the Manufacturer Warranty*.
- Videocon India will be providing the Installation & repair service. All the products are covered with 2 years of warranty from the Invoice date.
- *In first year manufacturer warranty will be provided. 2nd year warranty will be termed as EXTENDED WARRANTY.
- Under extended warranty visit charges will be paid by customer.
- Free gifts given with any of the Product purchased from the Website will not be exchanged and/or covered under any kind of warranty.
- Any Service related issue raised by the user will be looked into & will get resolved in 10 working days* from the complaint date.
- Any further deviation in above timelines will be informed to customer through SMS/Email/Calls.
*Repairs/Service timelines are subjected to change depending upon the service location & spare part availability.